EOC Week 2

So I have had some pretty bad customer experiences in my day. Not given the fact that that I am in customer service myself has made me a bit more lenient toward mistakes. I don't want to mention the company's name in respect to them to put a sour outlook on what could be positive perspective on their brand. I travel quite a bit and I try to do it when I can but here lately it has been for personal issues. I called an airline to make reservations for an unexpected circumstance in my family. I needed to get to Florida and fast. They asked me for all of my information on the phone and I responded accordingly. When it came to give my credit card information over the phone I gave them that as well. they came to tell me that my card had been declined. This was a brand new card and the funds were available. I asked them if they could run my card again. They replied, "If it didn't work the first time it will not work the second time." Now being in customer service and having ran many cards in my time, I knew it could be because of the lines being busy. I asked to speak to the manager. I asked for the service representative's name. When I spoke to the manager, they apologized for the inconvenience that they caused me as my card was "typed" in wrong. Are you kidding me? Really? To say the very least that I will not travel with them and told them that they had lost my business.