EOC Week 2

So I have had some pretty bad customer experiences in my day. Not given the fact that that I am in customer service myself has made me a bit more lenient toward mistakes. I don't want to mention the company's name in respect to them to put a sour outlook on what could be positive perspective on their brand. I travel quite a bit and I try to do it when I can but here lately it has been for personal issues. I called an airline to make reservations for an unexpected circumstance in my family. I needed to get to Florida and fast. They asked me for all of my information on the phone and I responded accordingly. When it came to give my credit card information over the phone I gave them that as well. they came to tell me that my card had been declined. This was a brand new card and the funds were available. I asked them if they could run my card again. They replied, "If it didn't work the first time it will not work the second time." Now being in customer service and having ran many cards in my time, I knew it could be because of the lines being busy. I asked to speak to the manager. I asked for the service representative's name. When I spoke to the manager, they apologized for the inconvenience that they caused me as my card was "typed" in wrong. Are you kidding me? Really? To say the very least that I will not travel with them and told them that they had lost my business.

Week 1 EOC

Hi! My name is Melinda M Terheide. I am currently and aspiring Web Designer. I graduated from the Art Institute of Pittsburgh Online with honors. I loved it so much I am pursuing my Bachelors at the Art Institute of Las Vegas for Web Design and Interactive Media. What started my drive for this business is sitting at home on my computer one day and getting frustrated at all the poorly designed web sites that I had come across. I realized that I had to start creating a goal for myself on what I wanted to accomplish with this field of study.
I decided to create a company where the user and the company combine ideas to create web site's that meets both the client and the user/consumer's demands. This is where Forte Web Designs comes into play. Using the software programs of Adobe CS4 and Adobe Flex, CSS, Java Script and more.They will be web design creations that will be the cutting edge of the future. Using updated software regularly keeps new sites in the loop. I absolutly LOVE what I do and I am sure you will too. Thanks for visiting.